Frequently Asked Questions

AltexEra is an investment platform that specializes in trading on cryptocurrency exchanges and providing innovative solutions with asset and wealth management elements for clients of all types — from individuals to corporations.
Altexera is officially registered in Canada at 116 Albert St, Ottawa, Ontario. Corporation Number 1691148-0.
AltexEra accepts clients from most jurisdictions worldwide, except those under international sanctions. Please review your local regulations before investing.
Each user is allowed to register only one personal account. Corporate clients may create separate accounts for distinct legal entities.
Our support team works in English, Russian, Ukrainian, German, Spanish and French. Live support is available Mon–Fri 8 AM to 5 PM (EST); email is answered within 24 hours.
Connect your wallet, complete a quick verification step, choose an investment package and you're in. The full onboarding takes less than five minutes.

The minimum deposit at AltexEra varies depending on the chosen plan: for USDT asset deposits it is 50 USD; for crypto assets — 0.01 BTC, 0.1 ETH and 1 LTC respectively. If you choose Venture Assets, the minimum amount is set at 100 USD.
We accept USDT, USDC, BTC, ETH, BNB and LTC. Fiat on-ramps are available via selected partner providers.
Deposits and withdrawals are handled directly by the smart contract on the BNB blockchain. Connect your wallet, choose the asset and confirm the transaction in your wallet provider.
Yes, conversions between supported assets happen automatically at the current market rate inside the smart contract.
A funded account isn't required to obtain your partner link, but a deposit unlocks higher commission tiers and bonus rewards.
The withdrawal address is bound to the connected wallet. Disconnect your current wallet and connect a different one to update it.
AltexEra does not charge a maintenance fee. Withdrawals are subject only to the standard BNB network gas fee.

If you forgot your password, use the password recovery feature on the login page and follow the email instructions to reset your password.
Yes — most profile fields can be edited in account settings. KYC-bound fields require contacting support with proof documents.
Take a screenshot of the error and the transaction hash from your wallet and send them to support — we usually resolve transaction issues within a few hours.
Contact support and pass identity verification — the financial-security password can be reset by our team once you confirm account ownership.
End-to-end TLS, two-factor authentication, multi-signature smart contract wallet, regular external audits and cold-storage for the platform reserves.
Every transaction has an on-chain hash visible in your account history. You can also verify it on any BNB block explorer.
Open Account → Security → Enable 2FA and scan the QR code with Google Authenticator, Authy or any compatible TOTP app.
Email support@altexera-capital.com, call +61 258 502 772 or reach us on Telegram @AltexEra.